Engagement
Adoption Working Session
A half-day facilitated session where product, success, and support align on adoption language and the next three measurable moves.
Who it is for
Cross-functional groups that talk past each other about “engagement” without shared definitions.
What you receive
A shared vocabulary for adoption, a short action board, and owners for each next step.
Included
- Pre-session intake questionnaire
- Facilitated agenda and materials
- Session summary emailed within three business days
Not included
- Multi-day training curricula
- Executive offsites unrelated to product adoption
How the work unfolds
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Intake
Collect goals and friction points from each function before the room convenes.
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Session
Map journeys, name drop-offs, and choose three near-term experiments.
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Summary
Return a written summary with owners and due windows.
Preparation
Nominate 4–8 participants and block calendars without concurrent standups.
Constraints
Best as a follow-on to an assessment, or as a reset when definitions have drifted.